Scarlett Music

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4.5

( 8 reviews )

Electronic shop

Closed 09:00 AM - 06:00 PM See Hours

284-288 Ballarat Rd, Footscray VIC 3011, Australia

+61 3931-857-51.0

Scarlett Music is a popular brand that specializes in providing quality musical instruments and accessories to their clientele. From guitars and percussion to audio gear and DJ equipment, Scarlett Music has become a one-stop destination for all music lovers. The brand has built a strong reputation for its exceptional customer service and knowledgeable staff who are always on hand to assist customers in finding the perfect product to suit their needs. Located in a prime area, the store is easily accessible, making it a convenient hub for musicians and music enthusiasts alike. With a vast range of products and services that cater to professionals and hobbyists alike, Scarlett Music has managed to establish itself as a favorite among the music community.

Reviews

4.5/5

8 reviews

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1 stars

Gordon chiu

March 22, 2024

I Ordered my child, 3/4 classical guitar, a case and a tuner. Prices were fantastic. I received a phone call from the store and their customer service is above and beyond shipping was also super quick. I cannot recommend them enough.

Felicitas squires

March 22, 2024

Best customer service experience I’ve had a LONG time. Major shout out to Kyal! Will definitely shop with Scarlett Music in the future and recommend to friends and family. Super duper appreciative!

Kuber sancho-persad

March 22, 2024

would avoid simply because they charge a 10% cancellation fee. could lose hundreds of dollars. no change of mind returns either, plenty of other places that are more forgiving and not so old school... Edit: might wanna check that again, ESP snapper blue natural fade e-ii Oct 26 2021. Its all in the emails, don't need to prove anything and not tarnishing anyone, just telling friendly advice when music instruments cost an arm and leg these days. I should add, these old school places can have less professional attitude as you can see... "I have just processed the refund for your deposit minus the 10% cancellation surcharge so you should be expecting to receive a refund of $1710. You should expect the refund to appear in your account over the next day or two but please not it can take up to 10 business days to appear. Any issues let me know. Thanks, Jack"

Kevin tsui

March 22, 2024

I purchased an ESP LTC EC-256 (Snow White) from Scarlett Music. I received the guitar without any issues. After about a year (before the end of the warranty period) I noticed the some fairly severe (patchy) discolouration of the paintwork. I've contacted Scarlett Music about it. They referred me to ESP, who in turn referred me back to Scarlett Music. I followed up with Scarlett Music a few times. Someone at Scarlett Music assured me they would follow up with ESP. It's been about a month and I haven't heard back. So in summary, great if you don't have any warranty issues but if you do, you might not get support.

Minerva mclitchie

March 22, 2024

Have dealt with Scarlett Music online and through their EBay store and have nothing but good things to say, fantastic prices & very fast postage. Pretty much all my musical need are met here with top service. Thank you Scarlett Music, definitely recommend shopping here AAA +++

Melvin d price

March 22, 2024

Cant recommend enough!!! Super quick delivery by the man himself(despite having his own life troubles) - Shaun - you're a lifesaver. Excellent customer service too. Reasn, Kyal and the other guy(apologies for forgetting your name) - very musically knowledgeable people I've met. Thanks heaps guys. Cheers!

Diana huang (dianahx1)

March 22, 2024

This is absolutely disgraceful. Bought a violin through Catch website as it was showing reasonably attractive price. I received not only a different brand violin but also a different size! Just saying return and we will send you the correct one isn’t good enough, they should have done that in the first place without causing disruption to lessons/usage that the user may be needing to have with the instrument. Not acceptable. They must think of compensating the customers for the grief they cause because of their mistake! I am sure I am not the first customer to experience this! Totally NOT recommended.